Refund policy

Every canvas is printed for you after you order. Because of that, we cannot take back a canvas because you changed your mind. We do fix every problem that is ours or the carrier's, at no cost to you.

Damaged, faulty or wrong item

If your canvas arrives damaged, has a print or build fault, or is not the design, colour or size you ordered, email us within 7 days of delivery at sifxtreme@mail.instinct.com. Include your order number and photos of the canvas and of the box it came in.

We will send you a new canvas at no cost, or give you a full refund if you prefer. You do not need to send the damaged canvas back.

Faults that show up later

If the canvas comes loose from its frame, the frame warps, or the print peels within one year of delivery, email us with photos and we will replace it.

Lost parcels

If your tracking shows no movement for 7 business days, or the carrier says the parcel is lost, email us and we will send a new canvas at no cost.

Cancelling an order

You can cancel for a full refund until your order goes to the printer. This is usually within 24 hours. Email us as soon as you can. After printing starts, we cannot cancel the order.

What we cannot refund

• A change of mind, or a canvas that does not suit your room. Please check the size and colour before you order.
• Small colour differences between your screen and the printed canvas. Screens show colour differently, and this is not a fault.
• A parcel sent to a wrong address that you gave us. We can send a new canvas for the cost of printing and shipping.

Refunds

Refunds go back to the card or payment method you used. They usually show within 5 to 10 business days, depending on your bank.

Questions: sifxtreme@mail.instinct.com. We reply within 24 hours.